Shipping & Return Policy

SHIPPING POLICY


Processing Time

Orders are processed within 1–3 business days after payment confirmation. Once shipped, orders typically arrive in 5–12 business days, depending on your location. A tracking number is provided for every order via email once shipped. Delivery times may vary due to customs or postal delays. We offer free shipping on most orders. We ship to PO Boxes and APO/FPO addresses, though delivery may take longer and tracking may be limited. Any shipping charges will be calculated and displayed at checkout. 


During peak seasons or unforeseen events, shipping may take longer than usual. We appreciate your patience.

Worldwide Shipping

We ship globally. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.


Lost or Stolen Packages

If your package shows as delivered but you haven't received it, contact us within **7 days** so we can investigate. For packages lost in transit, we offer a refund or reshipment per our refund policy. 

Incorrect Address

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Reshipping costs will apply if an address correction is needed after shipment.

Have questions? Reach out to us at smackquito@gmail.com.

RETURN POLICY

If you are returning an item for reasons other than damage or defect, you will be responsible for the return shipping costs.

Timeframe to Contact Us

All issues must be reported to us within 48 hours of delivery. To start a return, please email us at smackquito@gmail.com. Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The refund will be issued to your original payment method.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items

  • Gift cards

International Returns

For international returns, return shipping costs and any customs/duties fees are the responsibility of the customer unless the return is due to our error.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. Once shipped, our standard return policy applies.